TERMS AND CONDITIONS OF PURCHASE

TERMS AND CONDITIONS OF THE PURCHASE-SALE OF GOODS

1. Definitions

1.1. The data controller and the operator of the website www.curlycurly.lt (hereinafter – the Seller) is MB Garbanėlė, company registration number 306593090, VAT number LT100016814819, registered address Svirplionių g. 11, Neprėkštos k., LT-56382 Kaišiadorių r. sav., Lithuania, email address labas@curlycurly.lt, telephone +370 677 45363.

1.2. The Buyer – a natural person having legal capacity, or a legal person, who has purchased Goods in the online store www.curlycurly.lt.

1.3. The Parties – the Buyer and the Seller together.

1.4. CurlyCurly – an online store at the internet address https://curlycurly.lt.

1.5. Personal data – any information relating to a natural person – a data subject – whose identity is known or can be determined directly or indirectly by means of such data as a personal identification number, or one or more characteristics specific to that person of a physical, physiological, psychological, economic, cultural or social nature.

1.6. Goods – everything that is offered for sale in the electronic store.

1.7. Where used separately in these Terms, the terms „good“ and „goods“ mean both the singular and the plural.

1.8. Review – an open opinion about the Goods submitted by a Buyer who has purchased the Goods on the website.

1.9. Rating – an assessment in „points“ on a 5 (five) star system submitted on the website by a Buyer in respect of the Goods purchased.

1.10. The terms and conditions of the purchase-sale of Goods (hereinafter – the Terms) govern the rights and obligations of the Buyer and the Seller, the prices of the Goods, the payment procedure, the time limits, the delivery, the quality guarantee of the Goods and the return of the Goods.

1.11. Privacy Policy – a document approved by the Seller setting out the principal rules for the collection, accumulation, processing and storage of personal data when using www.curlycurly.lt.

2. General provisions

The following are entitled to use the services of the e-store:

2.1.1. natural persons having legal capacity who are not younger than 18 years of age;

2.1.2. minors between fifteen and eighteen years of age, only with the consent of their parents, adoptive parents or curators, except in cases where they independently dispose of their own earnings or scholarship;

2.1.3. legal persons;

2.1.4. authorised representatives of all of the persons indicated above.

2.2. If the Buyer wishes to use the services of the e-store, the Buyer must choose one of the following methods:

2.2.1. purchase with registration;

2.2.2. purchase without registration.

2.3. These Terms and conditions of the purchase-sale of Goods, once confirmed by the Buyer (having read the Terms and ticked the box next to the statement "I have read and agree to the terms and conditions of the website"), constitute a legal document binding on the parties, which establishes the rights and obligations of the Buyer and the Seller, the conditions for acquiring and paying for the Goods, the procedure for the delivery and return of the Goods, the liability of the parties and other provisions relating to the purchase and sale of Goods in the online store.

2.3.1. The Seller reserves the right to amend, correct or supplement the Terms at any time, having regard to the requirements laid down by legal acts.

2.3.2. By confirming the Terms, the Buyer confirms that the Buyer has the right to purchase Goods in the online store.

2.3.3. We also inform you that these Terms may be amended where the legal regulation changes. Each time Goods are ordered, we recommend that the Terms be reviewed so that the Buyer may be sure that the Buyer fully understands the conditions under which the order will be placed in the particular case.

2.3.4. The Buyer must familiarise themselves with the Privacy Policy approved by the Seller. The Buyer expresses consent or objection to specific ways of using the Buyer’s personal data in the manner provided for in the Privacy Policy.

2.3.5. Where the Seller has the right or the obligation to provide documents or information to the Buyer by email, in all cases the Buyer themselves is responsible for providing the Seller with a working email address belonging to the Buyer.

3. Privacy Policy

In carrying out electronic commerce, CurlyCurly complies with the Law on the Legal Protection of Personal Data of the Republic of Lithuania, the General Data Protection Regulation (EU) 2016/679 and other legal acts laying down the processing, retention and implementation of the protection of personal data. The Privacy Policy forms an integral part of these Terms.

4. Goods

4.1. The images of the Goods presented in the online store are illustrative in nature. Notwithstanding the fact that the Seller has made every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer’s device will accurately reflect the colours of the Goods. The Buyer understands that the Goods may differ slightly from their images.

4.2. The packaging of the Goods may differ from that shown in the images presented in the online store. All Goods presented in the online store are available to the Buyer. In the event that the ordered Goods are no longer in stock, the Buyer is informed thereof without delay by email or by other means (by telephone call and/or SMS message) and the fulfilment of the order for such Goods is discontinued.

4.3. The contract between the Buyer and the Seller is deemed to be concluded from the moment when the Buyer, having selected the Goods to be purchased and formed the shopping cart, confirms the order and makes payment, and the Seller sends an order confirmation to the email address indicated by the Buyer. The sending of the order confirmation email means that the contract between the Parties has been concluded.

4.4. Every purchase-sale contract concluded between the Buyer and the Seller is registered and stored in the database of the online store.

5. Rights of the Buyer

5.1. The Buyer may select and order any goods from among the goods presented in the catalogues of the e-store.

5.2. The Buyer has the right to access their personal data and the right to request the rectification of incorrect, incomplete or inaccurate personal data by sending an email to labas@curlycurly.lt. In such a case, the Seller must implement the Buyer’s request without delay (within 1-2 business days).

5.3. The Buyer has the right, within 14 (fourteen) days from the day of receipt of the Goods, to withdraw from a purchase-sale contract concluded by way of a distance contract without giving any reason, except for the exceptions provided for in Article 6.228-10(2) of the Civil Code of the Republic of Lithuania. The Buyer exercises this right by submitting a clear statement to the Seller by email at labas@curlycurly.lt or by completing the model withdrawal form provided in the annex to these Terms. The detailed return procedure and conditions are laid down in the Return and Refund Policy.

5.3.1. The Buyer also has the right to cancel an order that has been placed while the Goods have not yet been dispatched. The cancellation procedure is laid down in the Return and Refund Policy.

5.4. The same person is prohibited from registering and using the services provided by the online store under several names.

5.5. A Buyer who has purchased Goods of inadequate quality in the online store has the right to require the Seller to ensure the proper quality of the Goods, to reduce the price of the Goods proportionately, or to terminate the purchase-sale contract unilaterally.

6. Obligations of the Buyer

6.1. The Buyer must pay for the Goods and accept them in accordance with the procedure laid down in these Terms.

6.2. If the data provided in the Buyer’s order form change, the Buyer must inform the Seller thereof without delay.

6.3. When using the online store, the Buyer undertakes to comply with these Terms and with other conditions clearly indicated in the online store, and not to infringe the legal acts of the Republic of Lithuania.

6.4. The Buyer must inform the Seller without delay, but no later than within 1 business day, if the parcel is received in damaged packaging, if the parcel contains Goods that were not ordered or an incorrect quantity thereof, or if the Goods are not fully complete.

7. Rights of the Seller

7.1. The Seller has the right, at its own discretion, to set a minimum size of the shopping cart, i.e. the minimum amount upon reaching which the Buyer’s order will be fulfilled. That amount may be indicated when viewing the shopping cart.

7.2. If the Buyer attempts to impair the stability and security of the operation of the online store or breaches their obligations, the Seller has the right, immediately and without warning, to restrict or suspend the Buyer’s possibility to use the online store or, in exceptional cases, to cancel the Buyer’s registration.

7.3. The Seller has the right to cancel the Buyer’s order without prior notice to the Buyer if the Buyer fails to pay for the Goods by the chosen payment method within 5 (five) business days.

7.4. Where ambiguities arise regarding the information provided in the order, the Seller has the right to contact the Buyer using the contact details indicated in the order. In such a case, the time limit for the delivery of the Goods starts to run from the day of contacting the Buyer. The Seller has the right to cancel the Buyer’s order without prior notice to the Buyer:

7.4.1. if the Seller fails to contact the Buyer within 2 (two) business days after the order has been placed;

7.4.2. if the Buyer fails to provide the Seller with the requested information within the time limit set by the Seller;

7.4.3. if the Buyer fails to give the Seller consent to the verification of their personal data.

7.5. Should important circumstances arise, the Seller may temporarily or permanently discontinue the operation of the online store without giving prior notice to the Buyer. In such a case, all Buyers’ orders that have been accepted and confirmed shall be completed, and no new orders shall be accepted.

7.6. The Seller is not liable for the actions of third parties who, having used the Buyer’s banking system, conclude purchase-sale contracts using the services of the e-store.

7.7. The Seller has the right to cancel the Buyer’s order without prior notice to the Buyer if the Buyer, having chosen payment by bank transfer, does not pay for the Goods.

7.8. The Seller may carry out marketing campaigns of various kinds and, with the Buyers’ prior consent, inform them about such campaigns by sending information to the contact details indicated by the Buyers. The Seller also has the right at any time, unilaterally and without separate notice, to change the conditions of the marketing campaigns in question and to discontinue campaigns already under way.

7.9. The Seller undertakes to deliver the Goods to the Buyer no later than within 10 days from the day of conclusion of the contract. Where, for important reasons, the Seller is unable to fulfil the order in due time and properly within 10 days, the Seller undertakes to inform the Buyer without delay of the delay in the delivery of the Goods.

8. Obligations of the Seller

8.1. The Seller undertakes, on the conditions laid down in these Terms and in the online store, to enable the Buyer to use the services provided by the online store.

8.2. The Seller undertakes to supply the Buyer with the quantity of Goods indicated in the order. The Seller is not liable in cases where the quantity of the Goods delivered is not accurate because the Buyer indicated the data in the order incorrectly.

8.3. The Seller undertakes to respect the Buyer’s right to privacy in respect of the personal information belonging to the Buyer, i.e. to process the personal data indicated by the Buyer in accordance with the procedure laid down by the legal acts of the Republic of Lithuania.

8.4. The Seller undertakes to deliver the Goods ordered by the Buyer to the address indicated by the Buyer, on the conditions indicated.

8.5. The Seller is liable to the consumer for any lack of conformity of the Goods with the quality requirements which exists at the moment of delivery of the Goods and which becomes apparent no later than within two years from the delivery of the Goods.

9. Prices of the Goods, ordering and payment procedure and time limits

9.1. The prices of the Goods in the online store and in the order that has been formed are indicated in euros, including VAT. The Seller reserves the right to change the prices of the Goods where the rates of taxes change. Delivery prices are not included and are indicated separately when the order is being formed. The delivery price is clearly indicated to the Buyer before the order is confirmed and is set out separately in the order confirmation itself.

9.2. The Buyer pays by one of the following methods:

9.2.1. by payment card (Visa, Mastercard) through Shopify Payments;

9.2.2. through the Klix payment system (payment by bank link, by card or in instalments);

9.2.3. by advance bank transfer to the Seller’s account LT16 7044 0901 0848 9313 (AB SEB bankas);

9.2.4. by other methods indicated in the online store at the time the order is placed.

9.2.5. VAT invoices set out the selected Goods, their quantity, the discounts granted, the final price of the Goods including all taxes, and other data that must be provided under the legal acts governing accounting.

9.3. VAT invoices are sent to the email address indicated by the Buyer. Printed VAT invoices are not enclosed with the order.

9.4. The prices of the Goods in the online store www.curlycurly.lt need not coincide with the prices of the Goods at other points of sale.

10. Delivery of the Goods

10.1. When ordering the Goods, the Buyer may choose the method of supply of the Goods, i.e. may use the Goods delivery service provided by the Seller.

11. Delivery of the Goods to the address indicated by the Buyer:

11.1. A Buyer who has chosen the Goods delivery service when placing the order undertakes to indicate the exact place of delivery of the Goods.

11.2. The Buyer undertakes to accept the Goods in person. In the event that the Buyer cannot accept the Goods in person, but the Goods have been delivered to the address indicated and on the basis of the other data provided by the Buyer, the Buyer has no right to bring claims against the Seller regarding the delivery of the Goods to an improper recipient.

11.3. The Goods are delivered by the Seller or by the Seller’s authorised representative.

11.4. The delivery price depends on the delivery method chosen by the Buyer.

11.5. The Seller reserves the right to change the delivery charge for the Goods and the purchase amount as from which delivery is free of charge. The applicable rates are indicated in the order form window in such a way that the Buyer has the possibility to review them before confirming the order.

11.6. The Goods may be collected only by the person who placed the order or by the person indicated at the time the order was placed.

11.7. The Seller supplies the Goods to the Buyer in accordance with the time limits indicated in the descriptions of the Goods. Those time limits are indicative and, moreover, do not apply in cases where the required Goods are not in the Seller’s warehouse and the Buyer is informed of the shortage of the Goods ordered.

11.8. By confirming these Terms, the Buyer agrees that, in exceptional cases, the supply of the Goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to contact the Buyer without delay and to agree on the time limits for the supply of the Goods and on other conditions. If the Seller fails to deliver the Goods within the additional time limit, the Buyer may exercise the right enshrined in the Terms – to withdraw from the purchase-sale contract for the Goods or services.

11.9. In cases where the purchase-sale contract for services provides for the carriage of items and the Seller dispatches the items to the Buyer, the risk of accidental loss of or damage to the items passes to the Buyer when the Buyer, or a person indicated by the Buyer other than the carrier, accepts the items.

11.10. In all cases, the Seller is released from liability for a breach of the time limits for the supply of the Goods if the Goods are not supplied to the Buyer or are supplied late through the fault of the Buyer or of third parties, or due to circumstances attributable to the Buyer.

11.11. At the time the Goods are supplied to the Buyer, the Buyer must, together with the Seller or the Seller’s authorised representative, check the condition of the parcel and of the Goods and sign the parcel transfer-acceptance document. Once the Buyer has signed the parcel transfer-acceptance document, the parcel is deemed to have been handed over in proper condition and to be free of any damage to the Goods the cause of which is not attributable to a factory defect, and free of any discrepancies in the completeness of the Goods (such as can be established during an external inspection of the Goods). If the Buyer notices that the packaging of the parcel supplied is damaged (crumpled, wet or otherwise externally damaged), that the Goods are damaged and/or that the Goods are of improper completeness, the Buyer must note this in the parcel transfer-acceptance document.

12. Guarantee, return and exchange of the Goods

12.1. Goods purchased at www.curlycurly.lt are returned and/or exchanged in accordance with Articles 6.228-10 and 6.228-11 of the Civil Code of the Republic of Lithuania, governing the consumer’s right to withdraw from a distance contract, Article 6.363 of the Civil Code, governing the exchange and return of Goods of inadequate quality, and other applicable legal acts of the Republic of Lithuania. The detailed procedure is laid down in the Return and Refund Policy, which forms an integral part of these Terms.

12.2. Pursuant to Article 6.228-10(2) of the Civil Code of the Republic of Lithuania, the Buyer may not return sealed cosmetic, perfumery and personal hygiene Goods which were unsealed after delivery and which are not suitable for return for reasons of health protection or hygiene (protective film torn off or damaged, hermetic packaging opened, seal or protective cap damaged). Unopened and unused Goods in their original undamaged packaging are returned in accordance with the general procedure.

12.3. The Seller has the right to refuse to accept Goods returned or exchanged by the Buyer in the cases provided for in these Terms, as well as where it is established that the Goods are damaged, that the labels have been removed and/or damaged, that the protective film has been torn off, that the packaging has been damaged, etc., and/or that the Goods have been used.

12.4. The Seller is not liable for any deterioration in the quality of the Goods if the Buyer, or the persons to whom the Buyer transferred the Goods, used them for purposes other than those for which such Goods are normally used, failed to comply with the requirements set out in the instructions, or breached the rules for the carriage, keeping, use and/or storage of the Goods, and also where there are visible defects in the packaging of the Goods and other external defects that were not recorded in writing at the time of the transfer of the Goods, or where the deterioration in the quality of the Goods is due to the actions of the Buyer or of other persons to whom the Buyer transferred the Goods.

12.5. Money for returned Goods is refunded using the same means of payment as that used by the Buyer to make the payment, except where the Buyer expressly agrees to another method of refund and does not incur any additional costs as a result.

12.6. The procedure for cancelling an order while the Goods have not yet been dispatched is laid down in Chapter 1 of the Return and Refund Policy.

Rules for the handling of consumer reviews

13.1. The Seller publishes authentic Reviews, i.e. only Reviews created by the Buyers themselves and submitted to the Seller. Only the length of the message and obvious grammatical or punctuation errors may be corrected.

13.2. Reviews are collected on the Seller’s initiative by contacting Buyers at the email address indicated by them after they have purchased the Goods, thereby ensuring that the Review is received from a person who has purchased the Goods.

13.3. The overall Rating score is calculated as the arithmetic mean, i.e. by adding up all the assessment scores (stars) received and dividing them by the number of assessment scores received.

13.4. Reviews may be left only by registered users who have purchased the Goods.

13.5. The authenticity of Reviews is ensured by authorising them through the „Facebook“ and/or „Google“ systems.

13.6. The Seller publishes both positive and negative consumer Reviews.

13.7. The Seller does not publish, and must block, Reviews which:

- relate to illegal activities;

- have content that is offensive or unrelated to the Seller’s services or brand;

- contain swear words, incitement to hatred, discrimination, threats and the like.

13.8. Curlycurly.lt publicly displays only the first name of the person who submitted the Review and the content of the Review.

13.9. In accordance with the requirements of legal acts, the email address, telephone number or other information relating to the person who submitted the Review is lawfully not made public.

13.10. Reviews may be published in the Lithuanian and English languages.

13.11. The Seller has the right to amend, correct and supplement the Terms in accordance with the procedure laid down in legal acts.

13.12. Amendments to the Terms enter into force from the moment of their publication in the online store.

14. Liability

14.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer fails to provide accurate personal data, the Seller is not liable for the consequences arising therefrom and acquires the right to claim from the Buyer compensation for the direct losses incurred.

14.2. The Buyer is liable for the actions performed while using this online store.

14.3. A registered Buyer is responsible for the disclosure of their login details to third parties. If the services provided by CurlyCurly are used by a third party who has logged in to the online store using the Buyer’s login details, the Seller regards that person as the Buyer.

14.4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not read these Terms even though such a possibility was given to the Buyer.

14.5. If the Seller’s online store contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information contained there or for the activities carried out there; the Seller does not supervise or control those websites and does not represent those companies and persons.

15. Exchange of information

15.1. The Seller sends all notices, in accordance with the procedure laid down in the Terms, to the email address provided by the Buyer.

15.2. The Buyer sends all notices and questions using the means of communication indicated in the Seller’s online store.

15.3. The term „in writing“ as used in the Terms also covers emails.

16. Final provisions

16.1. These Terms have been drawn up in accordance with the legal acts of the Republic of Lithuania.

16.2. The law of the Republic of Lithuania applies to the relations arising on the basis of these Terms.

16.3. All disagreements arising in connection with the performance of these Terms are settled by way of negotiation. If no agreement is reached, disputes are settled in accordance with the procedure laid down by the laws of the Republic of Lithuania, at the location of the Seller’s registered office.

16.4. The Buyer has no right to assign or transfer all or part of the rights and obligations arising from these Terms to a third party or parties without the Seller’s written consent.

16.5. The Buyer submits claims regarding the Goods purchased first of all to the Seller by email at labas@curlycurly.lt. The Seller replies to the Buyer’s claim no later than within 14 (fourteen) days from the day of its receipt.

16.6. In the event that the Buyer does not agree with the reply provided by the Seller to a written claim, the Buyer (a natural person, a consumer) has the right to apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba) (A. Goštauto g. 12, LT-01108 Vilnius, email vvtat@vvtat.lrv.lt, tel. +370 5 262 6760, website www.vvtat.lt) or to complete the application form on its website. Applying to the institution that examines consumer disputes does not deprive the Buyer of the right to apply to a court.

16.7. The European Commission’s online consumer dispute resolution (ODR) platform has been discontinued as of 20 July 2025, and therefore applications are no longer accepted through it.

ANNEX. Model withdrawal form

(please complete and send this form to us only if you wish to withdraw from the contract)

To: MB Garbanėlė, company registration number 306593090, Svirplionių g. 11, Neprėkštos k., LT-56382 Kaišiadorių r. sav., Lithuania, email labas@curlycurly.lt

I/We hereby give notice that I/We withdraw from the following contract for the purchase-sale of goods:

Date of placing the order: ______________________

Date of receipt of the goods: ______________________

Order number: ______________________

Name and quantity of the goods being returned: ______________________

Name and surname of the consumer: ______________________

Address of the consumer: ______________________

Bank account number for the refund of the money: ______________________

Signature of the consumer (only if this form is submitted on paper): ______________________

Date: ______________________