ORDER CANCELLATION

1. The Buyer may cancel a placed order free of charge for as long as the order has not yet been shipped, i.e. has not been handed over to the delivery service or courier.
1.1. Orders are picked and shipped on business days, usually on the same or the next business day. A cancellation is therefore guaranteed if requested within 2 (two) hours of the order being placed. A request received later will be carried out only if the order has not yet been shipped.
1.2. To cancel an order, the Buyer shall send a request to labas@curlycurly.lt stating the order number and the Buyer's name and surname, or, where this option is available, cancel the order in their account in the online store. The order is considered cancelled once the Seller confirms the cancellation by e-mail.
1.3. Once the order has been shipped, it can no longer be cancelled. In that case the Buyer may exercise the right to withdraw from the contract and return the goods in accordance with clauses 2–7 of these terms.
1.4. The Seller will refund the amount paid for a cancelled order using the same payment method used by the Buyer, no later than within 14 (fourteen) days from the date the cancellation was confirmed (usually within 1–3 business days).
1.5. Cancelling an order is free of charge – the Buyer pays no cancellation or administration fees.
1.6. The Seller has the right to cancel an order in the cases set out in the Terms of Service, for example if the goods are not paid for within the specified period or if the ordered goods are no longer available. In such a case all amounts paid by the Buyer are refunded in full.

RETURNS AND EXCHANGES

2. Goods are exchanged or returned in accordance with the applicable legislation of the Republic of Lithuania. The cost of returning goods of satisfactory quality is borne by the Buyer.
2.1. The Buyer does not have the right to withdraw from the purchase-sale contract and return the following goods to the Seller:
2.1.1. goods that are perishable or have a short shelf life;
2.1.2. sealed goods (perfumery, cosmetics, toiletries and personal hygiene products, food supplements) which were unsealed after delivery and which are not suitable for return for reasons of health protection or hygiene, i.e. where the protective film has been removed or damaged, an airtight package has been opened, or a seal, protective cap or other primary packaging has been damaged;
2.1.3. goods of satisfactory quality that the Buyer has used, damaged, whose packaging the Buyer has damaged, or which have lost their marketable appearance due to other actions of the Buyer, as well as incomplete goods (for example, specific parts of the goods are missing, there are no instructions for use or warranty booklet, if one was issued, etc.);
2.1.4. other goods that the Seller has the right to refuse to accept in accordance with the applicable legislation.
2.2. Goods that have not been unsealed, have not been used and have not lost their marketable appearance, and are in their original undamaged packaging, are returned under the general procedure set out in these terms.
2.3. The restrictions set out in this section do not apply where goods of unsatisfactory quality (defective goods) are being returned.

3. In order to return goods of unsatisfactory or satisfactory quality, the Buyer must contact the Seller no later than within 14 days from receipt of the goods by e-mail at labas@curlycurly.lt and submit a clear statement regarding the return of the goods, indicating their name and surname or company name, address, telephone number, date of purchase, and the name and quantity of the goods to be returned.

4. When returning goods to the Seller, the following conditions must be met:
4.1. the returned item must be in its original, undamaged packaging (this clause does not apply where goods of unsatisfactory quality are being returned);
4.2. the item must not be damaged by the Buyer;
4.3. the item must be unused and must not have lost its marketable appearance (labels undamaged, protective films not removed, etc.) (this clause does not apply where goods of unsatisfactory quality are being returned);
4.4. the returned item must be of the same completeness as it was received by the Buyer;
4.5. when returning an item, the proof of purchase and a completed return form must be provided.

5. When withdrawing from the contract (returning goods), the Buyer must send or hand over the goods to the Seller without delay and no later than within 14 (fourteen) days from the day the notice of return was submitted to the Seller.

6. Goods are exchanged, or the money paid for them is refunded to the Buyer's account, no later than within 14 (fourteen) days from the day the goods were returned.

7. The Seller may withhold the amounts paid by the Buyer until the goods have been returned to the Seller or until the Buyer provides evidence that the goods have been sent to the Seller.