F.A.Q.

Frequently Asked Questions

Products and curl care

This option is not available, but we offer free online consultations via email: labas@curlycurly.lt, Instagram and Facebook - the results are equivalent to salon results 😊

Browse by category "By curl type" (wavy, curly, coily) or by need (hydration, volume, frizz reduction, etc.). If you are unsure, write to us on Instagram or Facebook (links) and we will provide a free consultation.

CGM is a curly hair care method based on avoiding sulfates, silicones, and other ingredients that are difficult to wash out, allowing curls to maintain their natural structure and moisture. All the brands we sell (Curlsmith, Bali Curls, I Love Riccio, SKALA, etc.) follow CGM principles – they are free from sulfates, silicones, and drying alcohols. You can always find the ingredients for a specific product in its description. Please note that some shampoos may contain sulfates, but only to wash away accumulated silicones, and they should not be used for daily washing.

Basic routine and order for curly hair products:
1. Shampoo
2. Rinse-out conditioner or mask
3. Leave-in conditioner or cream (moisturizes and reduces frizz)
4. Styling gel
5. Mousse if you want volume

Additional products can include deep scalp cleansing shampoo, heat protection, and oils.

Definitely, all products are suitable for color-treated, chemically or otherwise permed hair, and even straight hair.

If you experience an adverse reaction, discontinue use of the product immediately. Since high-quality cosmetic products are non-returnable under Lithuanian law, please write to us via email – we will discuss the situation individually. If the product was defective or damaged before being opened, it will be replaced or refunded.

Best with a diffuser – curls will be more defined with a diffuser. When drying with a regular hair dryer without a diffuser, curls just scatter and the hair gets frizzy. The most important rule in both cases: while the hair is drying, try not to touch it with your hands so that the curls do not lose their shape. If you are looking for a hair dryer, our favorite is the Curlsmith hair dryer. Want more nuances? Follow our Instagram @curlycurly.lt – we share videos of drying techniques there.

Only when wet and preferably with a product (rinse-out conditioner, mask, or styling product). We do not recommend brushing dry curls – this damages them, causes frizz, and makes them lose their shape.

The most common causes are a terry cloth towel, touching your hair while it dries, or applying products to hair that is too dry. Instead of a regular towel, we recommend a microfiber towel, and applying styling products to very wet hair. If the problem persists, write to us – we will review your routine individually.

No, not if used correctly! The gel forms a protective layer (called a "cast") as it dries, which initially looks like a wet hair effect – this is a good sign. Once your hair is completely dry, you need to gently scrunch out this layer – your curls will remain soft, bouncy, and defined, and you won't feel the gel on your hair at all.

Deep cleansing is a monthly (or as-needed) scalp treatment using a special shampoo that removes product buildup that regular shampoo cannot wash away. The scalp becomes less oily, hair grows more easily, and the risk of dandruff is reduced. We recommend the Curl Reset Detox shampoo.

In short: fluff up and dampen with water – most conveniently using a continuous mist spray bottle, and the fastest way is using the Shake & Shine refreshing mist. We demonstrate the full refreshing technique (including how to sleep so your curls stay intact) during our individual consultations.

Water-insoluble silicones can only be washed out with a sulfate-containing shampoo. For this purpose, use the Final Wash Reset shampoo – use it for your final wash and switch to products with suitable ingredients. SKALA shampoos are also suitable for washing out silicones.

Hair has the ability to "train" – if it has been worn straight or blow-dried without technique for a long time, curls need time and a consistent routine to recover. The more often you style your curls correctly, the easier they will curl. The result only improves over time, so don't give up after the first few attempts! Or write to us and we will review your routine.

Yes! On Instagram @curlycurly.lt we offer free online curl transformations – we review your current routine, scalp condition, and goals, and then put together a personalized routine with specific products.

Orders and payment

You can pay via online banking, bank transfer, bank card, Apple Pay, and Google Pay.

Orders placed before 12:00 PM can be cancelled within 1 hour. Those placed after 12:00 PM can be cancelled until 12:00 PM the next day.

Yes – delivery is free for orders over €50. Below this amount, delivery to a parcel locker costs €3, and home delivery via DPD courier costs €5.

Delivery

We deliver goods within 1-3 business days from the moment the shipment is handed over to the carrier (parcel locker or courier). This timeframe is an estimate and is calculated in business days.

Parcel locker (DPD, Omniva, LP Express, Venipak) – €3. Courier to your home (DPD) – €5. Free delivery on orders over €50.

Yes, we ship to all European countries. The duration depends on the country. You will see the delivery time after entering your address at the checkout page.

We currently do not ship to countries outside the European Union.

We will send the tracking number and tracking information via email as soon as your order has been handed over to the carrier.

Returns and exchanges

In accordance with the legislation of the Republic of Lithuania, quality cosmetic, perfumery, and toiletry products are non-returnable – this applies even if the packaging remains unopened. This rule applies to all cosmetic retailers in Lithuania, not just us. Non-cosmetic goods, or cosmetic goods that are defective or damaged during transport, may be returned or exchanged.

Contact us via email at labas@curlycurly.lt within 14 days of receiving the item and include your name, order date, item name, and a description of the issue. We will replace the item or refund your money within 14 days of receiving the return.

The buyer covers the return shipping costs for goods of satisfactory quality. In the case of defective goods, we cover these costs.

No later than 14 days from the receipt of the item, and the item itself must be sent to us no later than 14 days from the submission of the return notice.

For professionals, salons, and distribution (B2B)

Fill out the application, we will approve it, and you can get the Curlycurly.lt assortment at wholesale prices.

The master can view all wholesale prices by logging into their account.

To join B2B, a certificate of individual activity or a business license is required.

Curl Academy

We offer individual training sessions to ensure all information is conveyed and personalized attention is provided – our priority is for the stylist to feel confident after the training and be able to immediately apply the acquired knowledge in their work. You can find the training prices HERE.

At least basic experience is required for haircutting training. Experience is not necessary for styling training.

Yes, a certificate is issued after the training.

The training takes place at the master's salon. The date is arranged individually.

Record when the process is active. Could it be a form?

Other

Yes, a gift voucher can be purchased directly in the online store HERE.

How can I contact you if the FAQ did not answer my question?

Write to us via email at labas@curlycurly.lt, via Instagram, Facebook or fill out this form.