ORDER PROCESSING AND DISPATCH

We pick and dispatch orders on business days. Orders placed and paid for before 12:00 on a business day are usually dispatched the same day; orders placed later are dispatched the next business day.

When the parcel is handed over to the delivery service, we e-mail you the tracking number so you can follow the shipment.

You can cancel your order for as long as it has not yet been shipped. The cancellation procedure is set out in our Return and Refund Policy.

DELIVERY WITHIN LITHUANIA

Delivery times are counted in business days from the day the parcel is handed over to the delivery service (that day counts as day 0). All delivery times are estimates.

DPD parcel locker
Delivery within 1-3 business days.
3 EUR. Free on orders from 50 EUR.

Omniva parcel locker
Delivery within 1-3 business days.
3 EUR. Free on orders from 50 EUR.

LP EXPRESS parcel locker
Delivery within 1-3 business days.
3 EUR. Free on orders from 50 EUR.

DPD courier
The courier delivers the parcel to the address you specify. Delivery within 1-3 business days.
5 EUR. Free on orders from 50 EUR.

INTERNATIONAL DELIVERY

We ship to Latvia, Estonia and other European Union countries. The delivery charge depends on the destination country and the delivery method chosen and starts from 5 EUR; the exact price is always shown during checkout, before you confirm the order. Separate free-delivery thresholds apply to international orders (from 100 EUR) and are likewise shown at checkout.

International delivery usually takes 3-7 business days.

COLLECTING YOUR PARCEL FROM A LOCKER

Parcel terminals operate 24 hours a day, 7 days a week. Opening hours of individual pick-up points may differ, so we recommend checking before you travel to collect your parcel.

When the parcel arrives at the locker or pick-up point, we notify you by SMS and/or e-mail. You can collect the goods within 7 calendar days. If the goods are not collected within that period, the parcel is returned to the seller.

To collect a parcel at a pick-up point you will need to enter the PIN code received by SMS or show an identity document.

When goods are delivered by courier you may also be asked to show an identity document.

CHECKING THE PARCEL

On receiving the parcel, please check the condition of the packaging and the goods. If you notice that the packaging is damaged, the goods are damaged or the contents are incomplete, note this on the delivery acceptance document and inform us at labas@curlycurly.lt no later than within 1 business day, attaching photographs.

OTHER

The Seller reserves the right to change the charges listed here at its own discretion. The charges that applied at the time the order was placed always apply to that order.